Terms of Booking
Last updated October 22, 2026
These terms apply when you use www.tahoemountainretreat.com (the "site") and when you request or book a stay at Tahoe Mountain Retreat in South Lake Tahoe, California (the "home"). The home is owned and hosted by David & Prem Andrzejek ("we", "us"). By sending a booking request or a message through the site, you agree to these terms and to our Privacy Policy.
1. How booking works
- Request. You choose dates and send a booking request with your details and payment choice. A request is not a confirmed booking. If you pay by card or bank account, your payment details are saved by our payment processor, Stripe, but nothing is charged at this step.
- Review. We review every request and may ask questions before deciding. We may accept or decline any request.
- Rental agreement. If we approve your request, we send our rental agreement for you to review and sign electronically. You have 48 hours to sign it, or until noon (Pacific time) the day before check-in if that is sooner. If it isn't signed in time, the request expires and the dates are released.
- Payment and confirmation. When you sign, the full amount is charged to your saved card or bank account. If you chose to pay another way (Zelle, Venmo or PayPal), we send payment details after you sign. Your booking is confirmed only once the agreement is signed and payment has been received. Bank payments can take a few business days to clear.
2. The rental agreement
The signed rental agreement is the contract for your stay. It covers house rules, occupancy, the renter's responsibilities, damage, and other details of the stay. If anything in these terms conflicts with the signed rental agreement, the rental agreement controls.
3. Prices, taxes and fees
The price shown when you request is the price you pay if your booking is confirmed. It includes the nightly rate, cleaning fee, and El Dorado County transient occupancy tax (currently 14%), which we collect and pay to the county. We do not add booking or service fees. Prices are in US dollars.
4. Payments
Card and bank payments are processed by Stripe. We never see or store your full card or bank account numbers. If a payment fails or your bank asks you to confirm it, we'll ask you to complete it; your booking is not confirmed until payment succeeds.
5. Cancellations
You may cancel a confirmed booking free of charge up to 14 days before check-in for a full refund. Cancellations closer to check-in are handled under the terms of the signed rental agreement. To cancel, email stay@tahoemountainretreat.com; refunds are made to the original payment method. You can withdraw a request at any time before you sign the rental agreement at no cost.
If we must cancel a confirmed booking (for example, because the home becomes unavailable), we will refund everything you paid. Our responsibility is limited to that refund.
6. Who can book
The person booking must be at least 25 years old, must stay at the home during the booking, and must provide accurate information. Direct bookings require a previous stay with us or a message from a verified Airbnb profile. Occupancy limits, pets, and other house rules are listed on the site and in the rental agreement.
7. Using the site
We work to keep listing details, photos, availability and prices accurate, but the site may occasionally contain errors or be unavailable. Availability is confirmed only when your booking is confirmed. Please don't misuse the site, for example by sending spam or automated requests.
8. Liability
To the extent the law allows, we are not liable for indirect or consequential losses arising from your use of the site. Nothing in these terms limits any rights you have under California law that cannot be limited.
9. Governing law
These terms are governed by the laws of the State of California.
10. Changes
We may update these terms. The version shown when you send your request applies to that booking.