Privacy Policy
Last updated October 22, 2026
This policy explains what information we collect through www.tahoemountainretreat.com, how we use it, and the choices you have. "We" means David & Prem Andrzejek, owners and hosts of Tahoe Mountain Retreat.
What we collect
- Information you give us when you send a message or a booking request: your name, email, phone number, trip dates, number of guests, and anything you write to us.
- Booking records: your request, its status, price details, and your signed rental agreement.
- Payment information is collected and stored by our payment processor. We receive only limited details such as the payment status and card brand, never full card or bank account numbers.
- Technical information that websites normally receive, such as your IP address and browser type. We use it to run and protect the site (for example, to limit spam).
How we use it
- To answer your messages and review, confirm, and manage your booking.
- To send the rental agreement, process payment, and email you about your request and stay.
- To meet legal and tax obligations, such as paying occupancy tax to El Dorado County.
- To keep the site secure and prevent spam and fraud.
We do not sell your information, and we don't use it for advertising.
Who we share it with
We share information only with the service providers that help us run the site and your booking, and only as needed: payment processing, electronic signing of the rental agreement, our reservation calendar (which keeps our other booking calendars in sync), website hosting, email delivery, spam protection, and data storage. They may use your information only to provide those services to us.
We may also share information if required by law or to protect our rights, property, or safety.
Cookies
We don't use advertising or tracking cookies. Our payment processor and spam protection may use cookies or similar technology to prevent fraud when you pay or send a message. Hosts who sign in to manage bookings stay signed in using their browser's storage.
How long we keep it
We keep booking records and signed agreements for as long as needed for the booking and for tax and legal records, generally up to seven years. Messages that don't lead to a booking are kept for up to two years.
Your choices
You can ask us what information we have about you, ask us to correct it, or ask us to delete it (except where we must keep records, such as for taxes). Email stay@tahoemountainretreat.com.
Security
We use established providers and secure (HTTPS) connections, and we limit who can access booking information. No system is perfectly secure, but we take reasonable steps to protect your information.
Children
The site is not intended for children, and bookings must be made by adults aged 25 or older.
Changes
We may update this policy. The date at the top shows the latest version.